A bank told employees they were being laid off by auto-email — before any private conversation
A bank told employees they were being laid off by auto-email — before any private conversation.
The CEO called it “indefensible.” Then he did what mattered: reached out directly, held clarification meetings, offered support, and tightened controls so it couldn’t happen again.
At Eagle Talon, we pay close attention to moments like this. A leader’s true character shows when things go wrong. The job isn’t just to fix the mistake — it’s to rebuild trust when the pressure is highest. That’s what defines leadership.
🔗 Read the full article: ANZ CEO Matos Apologizes to Staff For Job Losses Email Gaffe