Direct feedback is still the best ROI for leadership
Direct feedback is still the best ROI for leadership.
Tony Xu, DoorDash’s CEO, shared on Q2 earnings that he gets hundreds of emails each week from customers, Dashers, and merchants. Not vague praise — specific fixes: wrong parking lots, inaccurate wait times.
That’s leadership at work:
→ Scaling growth (+25% YoY) while making real-time course corrections
→ Absorbing frontline signals, not hiding behind dashboards
→ Using raw complaints as triggers for operational edge
At Eagle Talon, we look for this kind of architecture:
→ Leaders who hear the jitter before it cracks growth
→ Systems that turn friction into redesign, not defensiveness
→ Feedback loops wired into capital allocation
It won’t guarantee perfection. But it makes continuous improvement the default setting.
🔗 Read the full article: DoorDash’s CEO Says He Gets Hundreds of Emails Weekly
